Infrastructure
LTV.ai runs on Amazon Web Services. Application data is held in managed AWS services, and analytics data in a managed data warehouse. All traffic to and from LTV.ai is encrypted in transit.Access control
Workspace isolation
Access is granted per workspace. A user with access to one brand cannot read another brand’s data.
Authenticated sign-in
Magic link or password. Access is provisioned and revoked by the LTV.ai team.
Payment data
LTV.ai does not store card numbers or payment credentials. Payments are handled by Stripe. See Billing.Customer data you send us
LTV.ai holds the customer data required to run your campaigns: contact details, purchase history, and email engagement history. It is used to segment, personalize, and report on your campaigns for your brand only. Your customer data is never used to serve another LTV.ai customer.Reporting a vulnerability
If you believe you have found a security issue in LTV.ai, contact your account manager or email security@ltv.ai with enough detail to reproduce it. Please do not disclose it publicly before we have had a chance to respond.Security documentation
For a security review, vendor assessment, or questionnaire, contact your account manager. They can supply current documentation on certifications, encryption standards, retention schedules, authentication options, and access controls for your organization’s review.If your organization requires specific controls such as enforced multi-factor authentication, IP restrictions, or a signed data processing agreement, raise them with your account manager before rollout rather than after.