Skip to main content
Find billing under Settings > Billing.

​
Payment

Payments are processed by Stripe. LTV.ai does not store your card details.

​
Billing and sending

Billing must be set up before a campaign can be scheduled. If it is not, LTV.ai stops you at the Schedule stage and points you here rather than letting the campaign fail later. This check runs per workspace. If you run several brands, each needs billing configured.

​
Shopify charges

Installing the LTV.ai Shopify app does not put a charge through Shopify. Billing is handled directly in LTV.ai.

​
Billing is per workspace

If you run several brands, each workspace is billed separately and needs its own billing setup. Configuring one does not unblock the others.

​
What counts

Billing tracks sending through LTV.ai’s own infrastructure. Campaigns you push to Klaviyo are sent by Klaviyo and billed by Klaviyo, not here. Generating campaigns, running proactive ideas, and building drafts you never send do not put mail on the wire.

​
Questions

For plan changes, invoices, pricing, or a purchase order, contact your account manager. There is no self-serve plan change in the dashboard.