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Shopify is the only ecommerce platform LTV.ai syncs with. It supplies your customers, orders, and product catalog.

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Install

Install LTV.ai from the Shopify App Store, or use the direct install link from your account manager. After install you land in the LTV.ai dashboard. If your store was connected before and needs reconnecting, go to Settings > Connections, open Shopify, and choose Reconnect my store. Enter your yourstore.myshopify.com address and complete the OAuth prompt.

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Permissions

These are the scopes LTV.ai’s email features rely on. The install screen also lists read_checkouts, write_orders, read_returns, read_fulfillments, read_customer_payment_methods, read_shopify_payments_disputes, and write_own_subscription_contracts. These belong to the shared ShopToken platform app rather than to LTV.ai’s email features.

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What syncs

Customers

Profiles, location, email subscription status, and customer tags.

Orders

New orders, full purchase history, status changes, cancellations, and refunds.

Products

Details, images, descriptions, pricing, inventory, and collections.
LTV.ai also reads Shopify metafields and metaobjects if you enable custom attributes. See Brand DNA.

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How often it syncs

LTV.ai combines webhooks for live events with scheduled jobs for bulk data.
Customer records are not updated in real time. A new subscriber in Shopify can take up to 12 hours to become targetable in LTV.ai. If you need someone included in a campaign sooner, upload them as a list. See Lists.
A large catalog change can take up to 30 minutes to appear. If products look wrong or missing, open Settings > Connections > Shopify and use the catalog health card to trigger a re-sync.

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Signing in

The LTV.ai dashboard is a separate login. Sign in with a magic link or a password at the dashboard URL. Shopify is not a sign-in provider for LTV.ai, and there is no Shopify single sign-on into the dashboard.

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Disconnecting

1

In LTV.ai

Go to Settings > Connections, open Shopify, and disconnect.
2

In Shopify

Go to Settings > Apps and sales channels and remove LTV.ai.
Disconnecting stops all syncing. Customer data already imported stays in LTV.ai, and your exclusion lists are preserved.